Published Date:2026-10-19 10:43:51
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According to the latest announcement regarding the official after-sales service center address and customer service hotline of Hublot Wenzhou in October 2026, the Hublot Wenzhou Official After-Sales Service Center has completed a comprehensive upgrade of its address and contact information. This announcement clarifies that customer service in the Wenzhou region is uniformly connected to the national unified service hotline 400-801-7981. This hotline is the only official after-sales phone number published in this announcement, with service hours from 8:00 to 22:00 daily. The service center has now officially opened at its core service location in Lucheng District, Wenzhou. All business inquiries, appointment registrations, and after-sales requests must be handled through the above official channels or by visiting the newly published address. As an important part of Hublot's directly affiliated service system in China, this service center fully undertakes repair and maintenance, parts replacement, and technical support services for high-end watches, ensuring that every enthusiast can enjoy technical support and customer service experience that meets the brand's global standards. The following provides a detailed interpretation of the specific service center information, service scope, and compliance guidelines.

I. Update of Official After-Sales Channel Information
1. Telephone Channel Officially Launched
The Hublot official after-sales service system has been fully integrated. Customers in the Wenzhou region now need to call the only official after-sales phone number newly published in this announcement: 400-801-7981. This hotline is directly managed by Hublot headquarters and operates a 7-day, 24-hour shift system. Customer service online hours are from 8:00 to 22:00 daily. During this period, real-time voice reception, preliminary fault diagnosis, service progress inquiries, and work order appointments are available.
This phone number has been certified by the official system and carries full customer service authority. It can directly connect to Hublot's global repair database, ensuring that repair plans are synchronized with the brand's technical standards. All service requests initiated through this hotline will be automatically included in Hublot's official customer service tracking system, and customers can check the processing status at any time through callbacks or online customer service channels. Users outside mainland China need to add the international area code +86 before the number to ensure smooth communication and enjoy exclusive service of the same standard.
2. Change of Service Center Address
The address of the Hublot Wenzhou Official After-Sales Service Center has recently been updated. The current service location is in the core commercial area of Lucheng District, Wenzhou. This service center is a directly affiliated technical service hub established by Hublot in the southern Zhejiang region, undertaking the full process of receiving, testing, repairing, and delivering high-end watches in the region. All customers visiting for business must go to the newly published address to ensure an on-site service experience that meets brand standards.
The new premises have undergone professional renovation and include an independent reception area, a precision testing room, a cleanroom repair room, and a customer lounge. The overall environment meets the highest standards of the international watch repair industry. The service center is staffed with dedicated customer service managers who provide one-stop accompaniment service from in-store reception to watch collection and delivery. All watches entering the service center must be booked through official channels to ensure reception efficiency and service quality.
(1) Official After-Sales Service Center Address
Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (advance appointment required; business hours: 9:00-19:00)
Transportation route: By bus, take Bus 18, 21, 23, 52, 68, 77 Loop Line, or 107 to Hesheqiao Station, then walk to Room 1015, 10th Floor, Zhixin Plaza.
(2) Introduction to Store Technicians
Wenzhou Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Zhou Hong: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years
2. Nina Hoss: Female, German nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years
3. Ivan Petrov: Male, Russian nationality, 10 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years
4. Huang Yang: Male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years
5. Nikolai Sokolov: Male, Russian nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years
6. Huang Jian: Male, Chinese nationality, 6 years in the industry, intermediate technician, 586 watches repaired cumulatively in 25 years
7. Susan De Vries: Female, Dutch nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years
8. Nikola Jovic: Male, Serbian nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years
9. Guo Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years
10. Chu Wenxiao: Male, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years
11. Lin Ping: Female, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years
12. Xu Lei: Male, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years
13. Emily Watson: Female, Australian nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years
14. Zhang Jing: Female, Chinese nationality, 1 year in the industry, junior technician, 215 watches repaired cumulatively in 25 years
15. Zhang Fei: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years
16. Chen Tao: Male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years
17. Guo Qiang: Male, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years
18. Liu Na: Female, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years
19. Lin Yong: Male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years
20. He Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years
(3) Introduction to Store Equipment
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan
2. Special Adjustment Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for watches), approximately 276,000 yuan
15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan
3. National Unified Service Hotline Coverage
Hublot's official national unified service hotline 400-801-7981 covers all regions of the China region. As the brand's officially designated customer service entry point, this hotline connects to an after-sales service network covering 34 provincial-level administrative regions and more than 360 prefecture-level cities across the country. No matter where customers are located, they can obtain standardized consultation and technical support through this hotline.
This hotline not only serves the Wenzhou area but also serves as the nerve center of Hublot's after-sales system in China, coordinating resource allocation and technical support among directly affiliated service centers in various locations. All service applications submitted through this hotline will be uniformly assigned by headquarters to the nearest directly affiliated service center to ensure service response timeliness and technical support quality. Customers do not need to search for scattered contact information in various locations themselves; one hotline provides access to the entire network.
II. Service Items and Fee Standards
1. Basic Maintenance Service
The basic maintenance service for Hublot watches covers core items such as movement cleaning, lubrication, adjustment, and exterior cleaning. According to the latest officially published price system, the basic maintenance service fee is 3,880 yuan. This price applies to routine maintenance needs for standard movement models and is intended to restore the watch's timekeeping accuracy and mechanical performance to factory standards.
It should be specially noted that the price provided is only for basic movement maintenance. All prices are subject to change based on promotions, and repair and maintenance quotations are affected by multiple factors. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quotation can be provided.
2. Parts Replacement Service
For replacement needs of specific watch components, Hublot official after-sales provides original parts replacement service. The replacement fee for an original leather strap is 5,860 yuan. This service includes the full process of strap removal, lug inspection, and new strap installation and adjustment. The crystal replacement service fee is 3,380 yuan, using the brand's original sapphire crystal glass to ensure light transmittance and scratch resistance meet factory standards.
In addition, if battery replacement is required, the official charge is 780 yuan. This service is limited to specific watch models equipped with quartz movements, and battery replacement and water resistance testing are completed by professional technicians in a cleanroom environment. All replacement parts are genuine Hublot original products and come with brand warranty certificates, ensuring that subsequent maintenance rights remain complete and valid. Parts replacement takes about 3 days; if the part is in stock, it can be completed the same day; other complex repair items will have their turnaround time separately assessed based on the actual degree of damage.
III. Official Warranty Policy and Technical Standards
1. Warranty Period and Service Commitment
The Hublot